Privacy Policy – slotvip me

1Information We Collect

When you register and use slotvip me, we collect personal information in two ways: information you provide directly, and information generated automatically by your use of the platform.

Information you provide directly:

• Full name, date of birth, and nationality (required for KYC verification)
• Valid government-issued ID details, as required for identity and age verification
• Contact information including email address and mobile number
• Residential address in the Philippines
• Payment details necessary for processing deposits and withdrawals in PHP (payment information is handled through secure third-party payment processors and is not stored in full on our servers)

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration, pages visited, and in-platform navigation behaviour
• Game activity logs, including bets placed, stakes, and outcomes
• Transaction history including deposit and withdrawal records

We do not collect more information than is necessary for the purposes outlined in this policy. Sensitive payment data such as full card numbers or full bank account numbers are not stored by slotvip me directly.

2How We Use Your Data

The personal data we hold is used strictly for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity (KYC), and managing login security including OTP authentication.
• Transaction processing: Handling PHP deposits and withdrawals through your chosen local payment method, and keeping accurate financial records associated with your account.
• Platform operation: Delivering gameplay across slots, live casino, sports betting, and eBingo; processing bets and settling results; maintaining fair and accurate game records.
• Security and fraud prevention: Detecting and responding to unauthorised account access, suspicious betting patterns, or activity that may constitute fraud or a breach of our Terms & Conditions.
• Responsible gaming: Monitoring account activity to support responsible gaming tools, including deposit limits, session tracking, and self-exclusion management.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players navigate and use the platform, helping us improve the product experience.
• Player communications: Sending account-related notifications such as transaction confirmations, security alerts, and policy updates. Marketing communications are only sent with your consent and can be opted out of at any time through your account settings.

We do not use your personal data for automated profiling that produces legal or significant effects on you without human review.

3Data Sharing

slotvip me does not sell your personal data to third parties. We share data only in the following limited and necessary circumstances:

• Payment processors: Information required to execute PHP transactions is shared with our payment service partners (such as local e-wallet and banking infrastructure providers) solely for the purpose of completing those transactions.
• Identity verification providers: KYC document verification may be processed through a third-party identity verification service. This data is used only for verification purposes and is handled under strict data processing agreements.
• Game content providers: Certain game providers require session data (such as player ID, stake amounts, and game round identifiers) for the purpose of delivering and settling game rounds. This is the minimum data necessary for game operation.
• Legal and regulatory obligations: We may disclose data to relevant authorities in the Philippines if required to do so by applicable law, court order, or in response to a legitimate formal request from a law enforcement body.

Any third party that receives your data as part of the above is required to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond what has been agreed.

4Cookies & Tracking

slotvip me uses cookies and similar tracking technologies to support platform functionality and improve the player experience. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: Required for core platform functions such as maintaining your login session, processing bets, and keeping your account secure. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your in-platform preferences such as language settings, stake defaults, and game history to make your experience smoother across sessions.
• Analytics cookies: Collect anonymised data about how the platform is used — which sections are visited most, how long sessions last, and where players navigate to and from. This helps us identify areas for improvement.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the performance of non-essential platform features, but will not prevent you from logging in or playing games.

5Data Security

Protecting your personal and financial data is a core responsibility of the slotvip me platform. We apply the following security measures across all data we hold:

• SSL encryption: All data transmitted between your device and the slotvip me platform is encrypted using SSL (Secure Sockets Layer) technology, preventing interception during transit.
• OTP authentication: Account login and sensitive actions such as withdrawal requests require one-time password (OTP) verification via your registered mobile number, adding a second layer of protection beyond your password.
• Access controls: Personal data stored on our systems is accessible only to personnel with a legitimate operational need, under strict internal access control policies.
• Regular security reviews: Our platform and data handling practices are reviewed regularly to identify and address vulnerabilities before they can be exploited.

While we apply industry-standard security measures, no online platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own login credentials. If you suspect your account has been compromised, contact support at [email protected] immediately.

6Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable legal and regulatory obligations. The general retention principles we follow are:

• Account and identity data is retained for the duration of your account, and for a period following closure as required to fulfil our legal obligations under Philippine law.
• Transaction records (deposit and withdrawal history in PHP) are retained in line with applicable financial record-keeping requirements.
• Game activity logs are retained for the minimum period necessary to settle disputes and respond to player queries about past game outcomes.
• When data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

If you request account closure, data retained solely for your account's operational purposes will be marked for deletion. Data required by law to be retained will remain in storage under restricted access until the applicable retention period expires.

7Your Rights

As a player and data subject, you have the following rights regarding your personal data held by slotvip me. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

8Policy Changes

slotvip me may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When we make material changes, the updated policy will be published on this page with a revised "Last updated" date.

We will notify registered players of significant changes through in-platform notices or account communications. Continued use of slotvip me after a policy update constitutes acceptance of the revised terms. If you do not agree with changes to this policy, you may request account closure by contacting support.

9Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach our support team directly. We aim to respond to all data-related enquiries promptly.